Refund & Cancellation Policy

Astrology & Interpretive Digital Products

Last updated: 3rd February 2026

Scope

This policy applies to all digital, personalised, astrology-based, spiritual, or interpretive products and services sold by mySoulAtlas, including reports, readings, charts, analyses, and written or downloadable content.

Nature of the Products

All mySoulAtlas products are:

They are created using customer-provided information (such as name, date of birth, time, and location) and rely on symbolic, spiritual, and interpretive methodologies.

As such, outcomes may vary based on personal belief, interpretation, and expectation.

No Refunds Once Processing Begins

By completing a purchase, you expressly agree that:

  • The product is a personalised digital service
  • Processing may begin immediately
  • All sales are final once processing or delivery begins

Refunds are not provided for:

This applies regardless of personal belief or expectation.

Delivery Timeframes

Any delivery timelines provided are estimates only, not guarantees.

Delays caused by:

do not constitute grounds for a refund.

Technical Issues Only

If a product is technically defective (e.g. unreadable file, corrupted download), you must notify us within 14 days of delivery.

Where applicable, we will:

Refunds will only be considered if the defect cannot be corrected within a reasonable time.

Disclaimer (Very Important)

Astrology, spiritual, and interpretive content is provided for personal insight, reflection, and entertainment purposes only.

It does not constitute:

  • professional advice
  • medical, legal, or financial guidance
  • guaranteed outcomes or predictions

By purchasing, you acknowledge and accept the interpretive nature of the service.

Chargebacks & Payment Disputes

Unauthorised chargebacks or payment disputes submitted after delivery may be challenged using:

Customers are encouraged to contact us first to resolve concerns before initiating a dispute.

Goodwill (At Our Discretion)

In exceptional circumstances, we may offer:

These do not constitute an admission of fault and do not establish precedent.

Contact

For questions or support, contact:

📧 contact@mysoulatlas.com

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