Terms & Conditions

1. About Us

mySoulAtlas provides digital, personalised, astrology-based and interpretive products and services intended for personal insight, reflection, and entertainment purposes.

By accessing this website or purchasing any product, you agree to be bound by these Terms & Conditions.

2. Eligibility

By using this website and purchasing our products, you confirm that:

• you are at least 18 years old
• you have the legal capacity to enter into a contract

3. Nature of Services

All products offered by mySoulAtlas are:

• digital
• personalised
• interpretive and subjective in nature

Products are created using customer-provided information (such as name, date of birth, time and place of birth, and location).

Results and interpretations may vary and are not guaranteed.

4. Disclaimer (Astrology & Interpretive Content)

All astrology, spiritual, and interpretive content provided by mySoulAtlas is offered for personal insight and entertainment purposes only.

Our services do not constitute:

• medical advice
• legal advice
• financial advice
• psychological or professional counselling

You acknowledge that:

• interpretations are subjective
• outcomes are not guaranteed
• you remain fully responsible for your own decisions and actions

5. Orders & Payment

All prices are listed in GBP (£).

Payment is processed securely through third-party payment processors, including Stripe and PayPal.

By completing a purchase, you authorise us to charge the selected payment method.

6. Digital Delivery

Products are delivered electronically.

Any delivery timelines provided are estimates only, not guarantees.

Delays caused by system updates, high demand, or third-party services do not entitle customers to refunds, provided delivery occurs.

7. Refunds & Cancellations

All sales are subject to our Refund & Cancellation Policy, which forms part of these Terms.

Key points:

• All products are digital and personalised
• No refunds are offered once processing begins
• Dissatisfaction, interpretation disagreements, or perceived value differences do not constitute grounds for a refund
• Refunds are only considered for technical defects that cannot be resolved

8. Chargebacks & Payment Disputes

Customers agree not to initiate chargebacks or payment disputes without first contacting mySoulAtlas to attempt resolution.

Unauthorised chargebacks may be disputed using:

• proof of delivery
• order confirmations
• acceptance of these Terms
• evidence of personalised service

Abuse of chargebacks may result in refusal of future service.

9. Customer Responsibilities

You agree to:

• provide accurate and complete personal information
• understand the interpretive nature of the service
• use the content responsibly

mySoulAtlas is not responsible for outcomes based on incorrect information provided by the customer.

10. Intellectual Property

All content, reports, text, graphics, and materials provided by mySoulAtlas are the intellectual property of mySoulAtlas.

You may not:

• reproduce
• distribute
• resell
• publish

any content without written permission.

11. Privacy & Data Protection

Your use of this website is subject to our Privacy Policy and GDPR & Data Protection Notice, which explain how we collect, store, and protect personal data.

By using our services, you consent to data processing as outlined in those policies.

12. Limitation of Liability

To the fullest extent permitted by law:

• mySoulAtlas shall not be liable for any indirect, incidental, or consequential losses
• total liability shall not exceed the amount paid for the product

Nothing in these Terms limits liability where prohibited by law.

13. Right to Refuse Service

We reserve the right to refuse service to any individual at our discretion, including in cases of abuse, harassment, or misuse of services.

14. Changes to These Terms

We may update these Terms & Conditions at any time.

The version in effect at the time of purchase will apply.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England & Wales.

International customers agree to this jurisdiction.

16. Contact

For questions or support, contact:

📧 contact@mysoulatlas.com

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